FAQ

Everything you need to know about Suncube Products

GENERAL QUESTIONS

What is Suncube?

Suncube is a modern brand with minimalist & timeless design. PRODUCT is the core of our brand. We care about its quality, ease of use, and strive for perfection at every step of the customer journey.

Where is Suncube based?

Suncube is based right in the heart of Europe, in Western Poland. This enables easy logistics to all of the continent.

Who makes Suncube products?

Suncube Saunas + Icecube + Hotbox + Gymcube are made in our own workshops. Our qualified and experienced staff have already prefabricated, built, and assembled 330+ units. 

Are Suncube products ready for commercial applications?

All Suncube products are designed and manufactured to withstand commercial usage conditions. 

Installation and Setup

How easy are Suncube products to set up?

All of our products come readily assembled and they are plug and play units. Suncube Saunas require a qualified electrician to connect them to your power supply. The only thing that needs to be done once placed in the desired location is unboxing the heater and filling it with stones. 

Do I need professional help to start using the product?

Gymcube / Icecube / Hotcube are ready to use right after unloading.

Suncube sauna requires a qualified electrician to plug in the heater and plug the sauna to the power supply. 

What can I place the products on?

If the ground is not soft, all you need are a couple concrete blocks. For especially soft ground a concrete foundation may be required. Please ask our customer support for details. 

Will the products work in any climate?

We have shipped our products to multiple countries, including ones with harsh weather conditions. As hot as Abu-Dhabi and as cold as Iceland. They are built to last! 

Usage and Maintenance

How do I maintain the products?

All our products are built of Thermory® thermally modified wood that is specially treated to withstand extreme climate conditions. We recommend to re-paint the product every 12 months in order to keep it looking good as new! 

How do I take care of the sauna interior?

In order to keep your sauna looking fresh, remember to wipe any water off the floor and benches after the sauna use to avoid stains. Please remember to keep the sauna clean in between sessions. 

What is the ideal water temperature for the Icecube?

When your Icecube is equipped with our state of the art heatpump you can set the temperature as low as 4 degrees Celsius. We recommend to start your cold plunge with a higher temperature (10-12 degrees Celsius) and to remain within your comfort zone at all times. 

What exercises can I do with the Gymcube?

Gymcube is designed by calisthenics experts and the user can perform 50+ exercises enabling you to do a full body work-out including muscles you didn’t know existed! 

Ordering and Support

What warranty do you offer?

All Suncube products come with a 24 months warranty. Please consult warranty cards for details.

Where can I buy the products?

You can buy the products directly on our website or using multiple dealers that we work with. If you buy it online but there is a dealer in your area, this dealer will take over the handling of your order. Otherwise our logistics specialists will take care of you and make the whole process hassle free. 

Can I customize the products?

We believe in tried and tested methods. We are sure of our products because we overlook every step: concept design, prototype, production, and logistics. We are however open to a certain level of customization. Please feel free to reach out if you have an awesome idea! 

How long do I have to wait for the product?

Our standard production time for all products is 3-6 weeks. There are periods that you can get the product faster (0-2 weeks), on the other hand sometimes we have a backlog of orders and the production time can extend to 8 weeks. If you have a special request. Feel free to ask.